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Framework Leadership

Jun 20, 2019

Horst revolutionized the hotel industry, creating one of the most recognizable international brands – the Ritz Carlton Hotel Company – forever altering the very nature of customer service. Currently chairman emeritus of Capella Hotel Group, Horst has also released a new book, Excellence Wins. On this episode of Framework Leadership podcast, he talks about the relentless pursuit of excellence through service to others. 


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Twitter: @kentingle